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Frequently Asked Questions
Please read our FAQ’s before sending us a message.
We aim to despatch orders with-in 3-4 working days. Orders are normally delivered in 1 to 2 days after despatch. For more information see our Delivery and Returns information page.
We use Parcel Force for our standard shipping. They provide an SMS update service which will keep you updated on the progress of your delivery. On the delivery day itself you will be sent a one hour time slot, if this is not convenient you have the option at that point to rearrange the delivery or send messages such as leave in a safe place. You must enter a mobile number at checkout for this service to be available. For smaller item’s we use a number of different carriers who do not always offer this service.
UK Mainland delivery is free for orders over £40. For orders under £40 or for deliveries to other areas rates vary and will be calculated at checkout.
Yes we ship to most European countries, a full list can be found on our Delivery and Returns information page.
We ship most orders in cardboard boxes that can be recycled. We also use recyclable products with in the boxes. Basically if we can use recycled and/or recyclable products we do.
Yes we do, although we don’t display every size option on the website we can provide most of our own Wholesome range in quantities up to 25KG’s. Branded products can be supplied in cases if required and will attract generous discounts. Get in touch if you have a specific request.
We offer a 14 day no argument returns policy which applies to faulty and unwanted items. You can find full details on our Delivery and Returns information page.
There are several ways in which you can search for specific dietary foods such as Gluten Free or Nut Free. On the home page there are buttons that will list products for the most popular food types. In the shop you will always have a filter down the left hand side where you can filter your search by diet type, brand and category. When you have clicked on a product you will also see lots of information including which dietary type the product is suitable for.
Wholesome Online Ltd
Rural Enterprise Centre
Vincent Carey Road
Rotherwas Ind Estate
Tel: 01432 513173