Delivery and Returns

Delivery Times

We will deliver your order as soon as possible. Orders over 2KG’s are normally dispatched with-in 1-4 working days using a next day delivery service. You will receive email updates from our carrier advising of your tracking number after the parcel is dispatched.

For orders under 2KG’s in weight we use several different carriers. These orders are normally dispatched with-in 1-4 working days and take 1-2 days to arrive. Email updates are not always available with these carriers.

We do not offer next day delivery as standard but if you do have an urgent enquiry please get in touch and we will try our best.

Important Notes

To help ensure your delivery gets to you as soon as possible please make sure you complete your delivery address correctly including Postcode. Wholesome Online Ltd cannot be held responsible for items lost where an incorrect delivery address has been provided.

Please provide a mobile number at checkout so that our carrier can send you SMS updates.

Products are offered subject to availability, occasionally we may need to order stock in meaning some orders may take up to 5 days to despatch.

Sometimes we omit items if they’ve been discontinued or are temporarily unavailable. If you do not wish this to happen, please tell us when placing your order.

We use recyclable packaging as far as is possible. When you have received your order please make sure that you recycle the packaging in the correct way.

All prices shown are inclusive of VAT where applicable.

The packaging of products supplied may vary from the images used on this website.

Delivery Charges

All orders over £40 and under 30KG are completely FREE of charge (UK Mainland excluding Scottish Highlands). These orders take between 3 and 6 days to arrive. Orders over £40 and over 30KG are subject to a surcharge.

UK Mainland Delivery (Excluding Scottish Highlands)

Shipping costs are calculated dynamically at checkout based on the weight of the goods.

UK Areas With Additional Shipping Costs

Due to carrier surcharges orders over 2KG in weight to these areas attract additional shipping costs. We are unfortunately not able to offer free shipping to these areas.

Scottish Highlands and Islands – Postcode areas IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

Northern Ireland – Postcode area BT.

Isle of Man and Isles of Scilly – Postcode areas IM, TR21-25.

Isle of Wight Postcodes PO30-41.

The latest rates for these areas will be calculated at checkout.

European Orders

We ship to the following European countries. The latest shipping rates will be calculated at checkout.

Zone Destination
4 Channel Islands (Jersey & Guernsey)
5 Ireland (Republic of)
6 Belgium and Luxembourg
Netherlands
7 France and Monaco
Denmark
Germany
Corsica
8 Italy
Spain
Portugal
Greece, Azores, Balearic Islands, Madeira, Sardinia & Sicily
9 Zone 9 (See Below)
Estonia, Latvia, Lithuania & Sweden
Bulgaria, Croatia, Romania & Turkey
Andorra, Canary Islands, Gibraltar, Malta & Vatican City State

Returns

Wholesome Online Ltd offers a 14 day money back guarantee. If you are not totally satisfied with the goods or they have arrived damaged or faulty we will refund to you the cost of the goods in full once returned to us. The goods must be returned in their original unopened packaging with-in 14 days of delivery. The cost of returning any non-faulty items will be borne by the customer. Before returning any goods please contact us for full instructions.